Everyone can open a particular type of business, they can even provide a unique type of product which could entice the customers to come to stores and spend some money, however, service is something that at times is above the product.
Luxury Car rental in London can sometimes ignore the key factors like service due to their heavy amount of workload and just the demand for luxury cars in London makes them somewhat complacent. In Luxury car rentals the customer service is a bit more than just giving the car out to a customer, taking the money and that’s it, it’s not as easy as we think.
Service before Luxury Car Rental in London
Customers spend a lot of money on a prestige car for their special day, they spend a good amount just for the day and for the amount they spend, customers require some type of service. Customers want to know details about the car, they want to see how the car looks before they take it. Allowing the customer to come and have a look at the car before making a booking is a sign of good customer service, showing them the actual physical product in front of them before making a booking just gives the customers the satisfaction. The financial side of the hire is always the best service any company can give to a customer, giving customers some discount or a good deal when they are booking a car rental for long term or booking a few cars together is always a sign of good customer service.
Service during the transaction
Most companies can get this part right, whilst doing the transaction, giving the product and customers giving the money, most companies tend to be polite and have their customer service up to par, however sometimes on a busy day and it’s been customer after customer, the last few customers of the day sometimes get the worst customer service by companies or company representatives. This is something that needs to never go down, ensuring all customers queries are answered, and the customer is comfortable before taking the prestige motor out of the showroom. A customer is taking the car for the day or maybe just the weekend, however most of the times the customer doesn’t know how the car works and where are all the Bluetooth settings and other aspects of the car, this is where the car rental representative needs to make sure he or she has shown the customer every small detail of the car and asking the customer if they want to know anything else, making sure the customer is comfortable and has enough information of the car.
When the car is on hire with the customer, it is very important for companies to stay available at all times, as every motor in this world, things can go wrong be that a small thing or a big thing, but company representatives or a helpline should always be available for the customer. When doing the transaction the customer needs to know this, that he or she has the ability to pick up their phones and call at any time if any help is required. This gives the customer the satisfaction that the company hasn’t just forgotten about them ever since the transaction is done. Sometimes small things like ‘how to open the petrol lid’ could be a question, but this is the confidence the company needs to give their customers that it is fine, if they want to ask any questions or need any help.
This is something that impresses customers mostly, as they are coming to our showroom to take a car, however, the issue is how do they get to your place, it could just be inconvenient for them to get to you and in all this, they tend to just let go of the deal. However if you provided a delivery service, then that would entice the customer to take the car. Creating convenience for your customer is the best service you could provide.